WyzeRates: User Experience and Focus Group Survey

WyzeCloud is exploring ways of helping firms be more efficient and responsive to their clients to reduce costs and increase revenue. One area WyzeCloud is exploring relates to how firms manage rates for new and existing matters/clients. We greatly appreciate your answering a few questions to help us determine how best to help firms like yours.

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How confident are you that your matters are priced correctly?

Selected Value: 1

1 is least confident and 10 is most confident.

What is your current ERP?

For example: 3E, ProLaw, Aderant, Cleo, Smokeball, etc.

Briefly describe your process to price/reprice your matters?

For example: We use system reports that list rates and export data into Excel for review.

Briefly describe the challenges you would like to see overcome with a rate management solution?

For example: Ensuring our matters are priced correctly.

How much timekeeper/fee earner time per month or year does it take to price/reprice your matters?

For example: It takes at least one timekeeper one hour per matter.

How much back office/non-billable time per month or year does it take to price/reprice your matters?

For example: 3 FTEs each spend 24 hours a month working on rate management.

If this manual process could be reduced, how beneficial would that be to your firm?

For Example: We could better utilize our timekeepers' time to earn billable hours.

Do you have any additional comments or suggestions you would like to share?

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